Privacy Policy

Starting from

  • Introduction
    • This privacy policy (together with our terms and conditions set out at TAG) applies to your use of our website and any of the services accessible through the Site, including booking an appointment for a test at our available testing sites.
    • This privacy policy applies to all users of our Site.
    • This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
  • Who We Are
    • Testag Limited (trading as TAG) is the controller and is responsible for your personal data. TAG is the operator of the Site and is responsible for the processing of bookings and payments made via the Site.
    • This privacy policy is concerned only with how personal data is processed using the Site and the booking process. The administration of your test and your test results will be provided by TAG’s delivery partner. Source BioScience, who process the test results, will access your personal data as a separate data controller, making use of your unique User Reference Number.  A copy of this will also be made available to you when you receive an email from Source BioScience with access your test results.
    • References to “we”, “our” and “us” in this policy refer to TAG.
    • If you have any questions about this privacy policy, please contact us using the details set out below.
    • Important Information
      • Complaints

You have the right to make a complaint regarding how your personal data is processed by us at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.  You can contact the ICO via their website at

  • Changes To This Notice

We keep our privacy notice under regular review.

It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you when you next use the Site.  The new notice may be displayed on-screen, and you may be required to read the changes to continue your use of the Site or the Services.

It is important that the personal data we hold about you is accurate and current.  Please keep us informed if your personal data changes during our relationship with you.

  • Third Party Links

The Site may, from time to time, contain links to and from the websites of our delivery partners, partner networks, advertisers and affiliates.  Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contract and location data.  Please check these policies before you submit any personal data to these websites or use these services.

  • What Personal Data We Collect About You
    • Where you are using the Site to make a booking for a test at one of our testing sites, we may collect, use, store and transfer different kinds of personal data about you, as follows:
      • full name (first name and last name);
      • email address;
      • date of birth;
      • contact telephone number; and
      • payment information (such as credit or debit card details).
    • We also may collect, use, store and transfer other types of personal data, as follows:
      • device data;
      • usage data; and
      • location data.
    • We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.  However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
  • How We Collect Your Personal Data
    • We will collect information about you in the following ways:
      • Information you give us: This is information you give us about you by filling in forms on the Site, or by corresponding with us (for example, by phone, email or by chat). It includes information you provide to book a test using the Site, and when you report a problem with the Site or the Services.  If you contact us, we will keep a record of that correspondence.
      • Information we collect about you and your device: Each time you use the Site we will automatically collect personal data including device data and usage data. We collect this data using cookies and other similar technologies.  Please see “Cookies” section below for further details.
      • Information we receive from other sources. We may receive device data from analytics providers, such as Google Analytics.
    • Cookies
      • Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.
      • A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
      • We use the following cookies:
        • Strictly necessary cookies. These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site or make use of e-billing services.
        • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
        • Functionality cookies. These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
        • Targeting cookies. These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests.
      • You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name


More Information


hashed cart identifier. Only used by TICKETsrv


to store hashed user identifier, only used if the customer login function is enabled. Only used by TICKETsrv.


to store the event ID, used to select the defined visual appearance. Only used by TICKETsrv

  • How We Use Your Personal Data
    • We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances:
      • where you have consented before the
      • where we need to perform a contract, we are about to enter or have entered into with
      • where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; or
      • where we need to comply with a legal or regulatory obligations.
    • Purposes For Which We Will Use Your Personal Data
      • Where you are using the Site to book your test, we will use your personal data for the following purposes:

Purpose / Activity

Types of Data

Lawful basis of processing

To process your booking and payment

Full Name

Email address

Payment Information

Performance of a contract with you

To market our services to you, or the services of third parties (such as Liverpool John Legend Airport) that may be of interest to you.

Email address

Your consent.

Necessary for our legitimate interests (to promote our business and services to existing customers).

To manage our relationship with you including contacting you in the event of a complaint or notifying you of changes to the Site or any Services

Full Name

Email Address

Device Data

Performance of a contract with you

Necessary for our legitimate interests (to keep records updated and to analyse how users use the Site and the Services)

Necessary to comply with legal obligations (to inform you of any changes to our T&Cs)

To administer and protect our business and this Site including troubleshooting, data analysis, system testing and monitoring trends.

Device Data

Usage Data

Location Data

Aggregated Data

Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security)

  • Disclosures Of Your Personal Data
    • Where you are using the Site for booking your test, please note that we do not share your personal data with our delivery partners. Source BioScience – the delivery partner who is responsible for providing you with your test results – sends results via their online Source BioScience Portal.  You will need to provide the personal data requested as part of this process direct to TicketSRV (our booking partner) who will share this data with  Source Bioscience.  We do not share or receive any personal data about you with or from our delivery partners, unless necessary to resolve an enquiry or complaint raised by you. Please note that we will not ever access any personal data about your test result, this information is accessed solely by Source Bio Science who process test results.
    • We may also need to share your personal data with the third parties set out below for the purposes set out in the tables:
      • service providers involved in the delivery and hosting of the
      • professional advisers including lawyers, bankers, auditors, and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services to
      • law enforcement agencies for the purposes of the prevention or detection of crime, or to comply with any court order or legal obligation (such as to confirm whether an individual has attended a TAG testing site on a particular date or at a particular time); and
      • any third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them.  If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
    • International Transfers

We do not transfer your personal data outside the UK.

  • Data Security
    • All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Site, you are responsible for keeping this password confidential.  We ask you not to share a password with anyone.
    • Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.
    • We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so.
  • Data Retention
    • Where you are using the Site to book a test at one of our testing sites, we will retain information about your booking for up to 30 days, after which your personal data will be deleted to ensure we only keep your personal data for as long as necessary, in line with the data minimisation principle under data protection laws.
    • In some circumstances, you can ask us to delete your data: see “Your Legal Rights” below for further information.
    • In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
  • Your Legal Rights
    • You have the following rights under data protection laws in relation to your personal data:
      • Request Access: Request access to your personal data (commonly known as making a “data subject access request“). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
      • Request Correction: This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
      • Request Erasure: This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
      • Object to Processing: This enables you to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
      • Restriction of Processing: This enables you to ask us to suspend the processing of your personal data in the following scenarios:
        • if you want us to establish the data’s
        • where our use of the data is unlawful, but you do not want us to erase it;
        • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
        • you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
      • Porting or Transfer: This enables you to request that your data be ported or transferred to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
      • Withdraw Consent: This enables you to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
    • You can exercise any of these rights by contacting us at the details above.