Frequently Asked Questions
How do I book?
If you require a PCR test, you can make a booking via our website testassurancegroup.com. You will need to choose the date and time of your test to ensure it meets your travel requirements, before making payment online.
Are there any alternative test centres?
Yes, we currently operate from both our Liverpool Airport facility and our Wilmslow Clinic.
When can I take a Test-to-Release test?
You can take your Test-to-Release test on your 5th day of self-isolation. When your test returns negative, you can finish your self-isolation period early.
How do I receive confirmation?
Once you have completed your booking online we will e-mail confirmation of your appointment with a download link for your ticket.
What do I need to bring with me?
You will need your ticket with a clearly visible QR code, this can be printed or a digital copy. Please bring a valid form of photo identification, we will check that the passport number provided when booking matches that on your passport.
How do I receive my results?
Once you have completed your test you will receive a Unique Reference Number (URN) that you will need to register at the following link which is also provided on your confirmation email and on our booking page: https://randoxcovid.azurefd.net/urnRegistration. You must not lose your URN as this is required to obtain your Fit-to-Fly or Test-to-Release Tests certificate. It cannot be reissued and you will have to book another test.
How does the process work?
Once your appointment has been booked and you have received your confirmation, simply arrive at the TAG testing facility at Liverpool John Lennon Airport or our Wilmslow clinic with your ticket (which can be found on your booking confirmation e-mail) and passport number, no earlier than 10 minutes prior to your appointment. This will allow you time to park. You will be directed to enter the clinic 5 minutes before your appointment is due to take place.
Following check-in, a trained clinician will carry out your test. Once you have completed your test you will receive a Unique Reference Number (URN) that you will need to register at the following link which is also provided on your confirmation email and on our booking page: https://randoxcovid.azurefd.net/urnRegistration. You must not lose your URN as this is required to obtain your Fit-To-Fly or Test-to-Release Tests certificate. It cannot be reissued and you will have to book another test.
The test will be couriered to a laboratory and you will receive your certificate via your email within 48 hours of your appointment. If you have paid for the express service you will receive your certificate within 3 hours of your appointment if taken at out LJLA facility or within 12 hours if taken at our Wilmslow clinic. The certificate will clearly state your result, and whether you are Fit-To-Fly or Not Fit-To-Fly.
How much is a test?
A standard PCR test is £99.00 per person. An express PCR test is £175.00 per person. We regret that will not be able to refund a booked appointment if it is within 48 hours of your appointment time.
When do I need to book my test?
It is your responsibility to find out using the https://www.gov.uk/foreign-travel-advice when you need to have your test in order to be qualified as Fit-to-Fly. You will receive your results within 48 hours of your appointment for a standard test or within 3 hours of your appointment using our express service.
What do I do if my booking does not process correctly?
On the rare occasions when demand on the booking system may be high, or if you have problems with your internet connection, it is possible that you may encounter a problem when processing your payment. If this happens, do not attempt to rebook your appointment even if prompted to ‘try again’, as you may be charged again. Instead, email firstname.lastname@example.org, and we will check your booking status. This will avoid you having to be charged a 5% cancellation fee of the ticket value, to recover our cost of a booking error.
What do I do if I make a booking but need to change the appointment date and time?
Please email email@example.com and we will rebook the appointment for you, which will avoid you having to pay a cancellation fee. We cannot rebook appointments less than 48 hours prior to the appointment. This will be confirmed by e-mail.
What happens if I need to cancel my COVID-19 appointment due to a change, or because of my personal circumstances, or because my flight has been cancelled?
If you need to cancel your appointment due to any circumstances there will be a 5% cancellation fee of the ticket value. This fee will be taken out of the refund amount. You will not be able to obtain a refund within 48hrs of your booked appointment date and time.
Can I book multiple appointments at once?
Yes. You can book multiple appointments at different dates & times in one transaction.
When visiting the test centre what can I expect?
Liverpool Airport: When you arrive at the airport you must follow instructions for covid-19 testing. The security team at the airport will direct you towards the test site. When at the test site, you will park your car and enter the facility where you will be allocated a bay for your test. Once the test is completed you will leave via the one-way system back onto the car park.
Wilmslow Clinic: When you arrive at the clinic one of our medics will show you to the waiting area before being tested. Following your test you will be shown to the exit following our one-way covid-safe system.
What tests are available?
We currently provide PCR Fit-to-Fly or Test-to-Release Tests certificates. Many countries and airlines require individuals to provide a travel certificate which shows evidence of a negative COVID-19 RT-PCR (polymerase chain reaction) test prior to travel. We have a standard test which delivers results within 48 hours and an express service which delivers results within 3 hours if booked at our LJLA facility or within 12 hours if booked at our Wilmslow clinic.
What test do I require?
This depends on where you are travelling to. You will be required to speak with your airline, tour operator or review the Government guidance for your destination in the first instance.
When should I book?
Testing capacity is limited; therefore, we recommend you book your test as early as possible to ensure the appointment date and time you require is available.
When should I get tested?
A test is usually required 48-72 hours before arrival at your destination, however, this can vary. Therefore, we strongly advise you to check with your airline, tour operator or on the Government website for the latest advice for your destination as this is your responsibility.
Do children require testing?
This depends on where you are travelling to. We recommend that you speak with your airline, tour operator or refer to the latest Government guidance for your destination to determine the specific requirements. Under 18s MUST be accompanied by an adult when they come for a test.
Do I receive a certificate?
Yes, once the swab has been processed and a result is available you will receive a certificate via email provided you have registered your URN number on to the portal.
Who carries out the testing?
All PCR tests are carried out by a trained clinician.
What if my test is positive?
If your test result is positive, you must self-isolate in accordance with Government guidelines. Unfortunately, you will not be permitted to travel therefore you should contact your airline or tour operator to discuss your options.
Can I pay on-site?
You must pay online using the booking system. Payments will not be taken on-site and only appointments made using our booking system will be acknowledged. Please do not come to the testing site without a prior paid appointment.
Will I have to pay for parking?
There are no parking fees for visitors to either of our testing facilities.
Is there disabled access?
We have disabled spaces in our car parks as well as wheelchair access to the clinics. We have clinical staff on site who are all fully trained in disability handling.
Can I accompany my family member / friend through their test?
While maintaining social distancing rules, anyone can bring one person to accompany them for their test. Under 18s must be accompanied by an adult.
Can I speak to someone prior to booking?
You can email the team at firstname.lastname@example.org. We aim to respond to all enquiries within 4 operating hours. Alternatively, our call centre is open from 8am-8pm Monday to Friday & 9am-5:30pm on a Saturday. Due to high volumes of calls, we suggest reading these Frequently Asked Questions thoroughly before emailing if you have further queries. Our customer support number is 0330 118 0008.
To book your test, please click here.
For more information about Test Assurance Group or to contact us, please;
call +44 (0)330 124 4371